Refund policy
At Velora Jewelry, we take pride in the quality and craftsmanship of our handmade jewelry. Every order is carefully checked and securely packaged before dispatch. If you receive an item that arrives damaged or has a genuine size-related issue, we are happy to review your return or exchange request in accordance with the terms below.
7-Day Return & Exchange Window
All eligible return or exchange requests must be submitted within 7 days of receiving your order.
After the 7-day period has passed, no returns or exchanges will be accepted.
Eligibility for Returns & Exchanges
Returns or exchanges are accepted only under the following circumstances:
- Damaged or Defective on Arrival: The item arrives damaged, broken, or defective.
- Size Issue: The item does not fit correctly due to a genuine size-related issue.
Items received in good condition and without a genuine size-related issue are not eligible for return or exchange.
Return & Exchange Request Process
To request a return or exchange, please contact us within 7 days of receiving your order and provide:
- Your order number.
- A clear photograph of the item received, clearly showing the damage, defect, or size-related issue.
- Any additional information reasonably required by our team to assess your request.
A clear photo of the item is mandatory for verification. Requests submitted without the required photographic evidence may not be considered.
Exchange Shipping Fee
For an exchange due to a size issue or another eligible reason, an advance shipping fee of PKR 280 must be paid before the replacement item is dispatched.
This fee covers the shipping and handling associated with processing the exchange.
Inspection & Approval
Once your request is received, our team will review the provided information and photographs. Approval of a return or exchange is subject to verification that the item meets the eligibility requirements outlined in this policy.
If approved, we will provide you with further instructions regarding the return or exchange process.
Non-Eligible Returns & Exchanges
Returns or exchanges will not be accepted for:
- Requests submitted after 7 days of delivery.
- Items that are not damaged or defective upon arrival.
- Items where there is no genuine size-related issue.
- Items damaged due to improper use, handling, or care after delivery.
- Requests submitted without the required photographic evidence.
- Items that have been altered, modified, or damaged after delivery.
Handmade Product Notice
Our jewelry is handmade and uniquely crafted, so minor variations in colour, pattern, texture, size, or appearance may naturally occur. These variations are part of the character of handmade jewelry and do not constitute a defect.
Policy Reservation
Velora Jewelry reserves the right to assess each return or exchange request individually and to decline requests that do not meet the conditions outlined in this policy.
For questions regarding returns or exchanges, please contact our customer support team.